DART Services
The City of Midland provides Dial-A-Ride Transportation (DART), curb-to-curb transportation service within Midland's city limits. We look forward to booking your Dial-A-Ride reservation!
Curb to curb bus service means that passengers must be able to meet the bus out at the curb. Drivers cannot go beyond the curb to provide assistance for passengers and cannot carry groceries or other carry-on items on or off the bus. If you need assistance beyond the curb or with carry-on items, you may qualify to travel with your own personal staff at no additional charge. Contact our dispatch staff for more information at (989) 837-6940.
Call Ahead to Reserve Your Ride
Rides are scheduled on a first-call, first-served basis, and time slots do become filled. Call Dial-A-Ride at (989) 837-6940 with as much advance notice as possible to increase your chances of booking a ride at your preferred time. Dial-A-Ride reservations may be made as far as 30 days in advance. Dial-A-Ride provides service to the general public including persons with disabilities and elderly riders. When you schedule your ride, please inform the Dial-A-Ride Office if you need the assistance of a lift-equipped bus.
Bay Metro Transfers / Pick-ups
Bay Metro provides service to Midland on a demand response basis only. Rides must be scheduled in advance through Bay Metro Dial-A-Ride. For additional information on this service please see the Bay Metro Demand Response for Midland document listed in our Dial-A-Ride documents section or call 989-894-2900.
Dial-A-Ride Emergencies
Riders who have scheduled a bus ride outside of our phone service hours (prior to 8:30 a.m. Monday - Friday, after 5 p.m. Monday - Friday, Saturday after 1 p.m., or on Sunday) and are not picked up as expected may call our after-hours voicemail (989) 837-6999 for emergency bus service. The emergency hotline is monitored approximately once per hour. Be sure to leave a phone number you can be reached at when you leave a message. The emergency hotline may not be used to book rides and is not monitored during Dial-A-Ride phone service hours.
Cancel a Ride
To cancel a pickup, contact Dial-A-Ride at 989-837-6940 during Dial-A-Ride phone service hours. Rides must be cancelled 60 minutes prior to the pickup time or the rider will be responsible for the fare. All evening rides must be cancelled by 5 p.m. weekdays and 1 p.m. on Saturday or the passenger will be response for the fare. Morning rides scheduled for pickup prior to 8:30 a.m. may call the hotline number at 989-837-6999 to cancel their ride. Rides scheduled for Sunday must be cancelled prior to 8am on Sunday or the ride will be considered a no show and the rider will be responsible for the fare.
No-Show Policy
Passengers who book a ride with Dial-A-Ride are required to cancel their ride if they determine that they no longer need the ride. If you request a pickup and do not show up for that pickup, you will be charged a no show and will have to pay the fare on your next bus ride. You can cancel bus pickups by calling the Dial-A-Ride office at (989) 837-6940 during dispatch office hours. For more information on Dial-A-Ride's no show policy view the "No Show - Standing Order Policy" under the Dial-A-Ride Documents.
Who Can Ride Dial-A-Ride?
Everyone can ride Dial-A-Ride! Below are some examples of Dial-A-Ride Passengers:- Children traveling to school and other activities.
- Persons with disabilities and those needing lift-equipped buses. Drivers are trained to handle manual wheelchairs. Please view the Mobility User Guidelines to review information on guidelines for oxygen tanks and mobility devices such as walkers, strollers, wheelchairs, Amigos, grocery carts, etc.
- Seniors travelling to stores, medical appointments, and special events.
- Anyone needing reliable transportation to get to school, work, or shopping.
